Frequently asked questions

What are your payment methods?

RR Lalena currently accepts Credit/Debit Cards and PayPal.

Do you ship internationally?

Yes, but there must first be a contact made with us to discuss the details and receive approval.

Do you have a physical catalog?

Yes. Please message us through our chat feature or call us at 1-800-752-5362 to request one be sent to you by mail.

What happens if received merchandise is missing or damaged?

Please view our Shipping & Returns section located at the bottom of the website.

How long will it take to ship my order?

Shipments are made between 2-5 business days from the time the order is processed. In the event that the shipment requires more time for delivery, you will be notified.

Do you accept orders made under $250.00?

Yes. However, orders or payments made under $250.00 will be subject to a shipping cost. An order of $250.00 and above will qualify for free shipping.

Can you refuse or reject an order?

Yes. We reserve the right to cancel and refund an order that we do not feel satisfies our requirements.